We would rather you got it right
TALK TO US
Shade questions, stock questions, kit lists, or a photo in daylight so we can match your depth before you spend anything.
Reach us
Delivery
Returns
Sealed and unopened, in its original box, within 7 days — we will exchange it or give you a credit note.
For hygiene reasons we cannot take back anything opened, swatched or used. That is exactly why we would rather match your shade with you first, in daylight, before you pay.
If something arrives damaged or is not what you ordered, message us the same day and we will put it right at our cost.
Send a message
Before you ask
THE USUAL QUESTIONS
Usually, yes. Send a photo in daylight — no flash, no filter, by a window — with your face bare or with your current base on and tell us which it is. We will name two options and say which we would put on you.
Yes. Everything comes sealed with its batch number and expiry on the box, and we will show you the box before it goes in the bag. If you ever have a doubt about something you bought from us, bring it back.
We will tell you straight away rather than selling you the nearest thing. Leave your number and we will hold one for you when the next shipment lands.
We do. Send the requirement sheet from your course and we will price it against what is on the shelf, and be honest about what we cannot supply this week. See the kits page for the three we build as standard.